Product FAQs:
Do you regularly update your produce offerings?
Yes, we regularly refresh our product lineup to reflect the latest crafting trends and seasonal demands. We strive to provide selection to make your crafting projects more enjoyable and creative.
How can i stay informed about new product additions?
You can stay informed about our new products by regularly visiting our website or following our social media pages,where we announce the latest product additions and special events.Additionally, you can subscribe to our newsletter for timely update and promotions.
Do you accept custom orders?
Absolutely! We welcome custom orders. If you have specific requirements or would like to customize a particular style of product, please get in touch with us. Our team is dedicated to providing personalized service to ensure y ou receive the perfect custom product.
Can i order craft material packs for schools or companies？
Yes, we offer customized craft material packs for schools, companies, and other organizations to support learning ,team-building ,and other activities. Whether you need basic materials or specific project tools and supplies, we can provide solutions to meet your needs.
Party Or Private Events FAQs:
How far in advance should i book a party ?
It is best to book your party ad early as possible to secure your preferred date and time.We recommend booking at least two to three weeks in advance to ensure availability.
Can i bring outside food for my party？
Yes, you are welcome to bring outside food for your private party.We kindly ask that you dispose of all waste responsibly.Outside food do so at their own risk, and our venue cannot be hold responsible for any resulting allergies or discomfort. We recommend guests with specific dietary needs to inform the party host beforehand.
Will there be other customers present during my private event?
No. To ensure your private space and allow you to fully enjoy your gathering ,we clear the entire venue of all other customers during your event.This means you and your guests will have complete privacy and exclusivity.
Do you have a minimum spend requirement for birthday or private parties?
Yes.We do have a minimum spend requirement.Please contact our booking team for detailed information, and let us tailor the perfect solution for you.
Online Shopping FAQs:
How can i track my order?
When you purchase on Hi Craft online you will receive an email with a tracking number.You can use this tracking number to track your order.
What is your return &exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order（MUST be in its original packaging and in a resalable condition）you can return it within 7 days of receipt for a refund or exchange.However, please note that custom made items, CANNOT be returned or exchanges. We encourage you to carefully review products detail before making a purchase.Returns and exchanges are at your own expense.
Do you deliver overseas?
At this point in time we do not deliver Overseas.
How much will it cost to deliver my item/s?
- Free Shipping Over $59 in NZ
- Nationwide $5.8 Flat Rate in NZ
- Welcome to pick up your items from our store located in Hobsonville, Auckland.